This policy explains how information submitted through the Sungrow website may be handled for project inquiry, customer communication, and service follow-up. Typical information includes name, company, email address, phone number, country or region, project type, and the message you choose to provide.
Submitted information may be used to respond to your inquiry, route the request to an appropriate renewable energy specialist, prepare a technical discussion, improve website content, and maintain business records. Project details may be reviewed to understand whether the inquiry relates to solar inverters, battery energy storage, EV charging, monitoring, or O&M support.
For example, an inquiry about a utility-scale PV plant may be routed differently from a residential battery question or an EV charging hub request. The project type, country, capacity range, commissioning window, and message content help the team identify which standards, product families, and service topics should be discussed. This processing is intended to make the response more relevant and to avoid asking you for the same basic project context multiple times.
Information may be shared with authorized partners, service providers, or regional representatives when needed to respond to the request. It is not sold as a standalone marketing list.
Some requests require regional expertise because grid rules, certification language, installation practice, and warranty terms vary by market. In those cases, contact details and project context may be provided to an appropriate representative who can answer locally relevant questions. Service providers may also support website hosting, form routing, analytics, or communication tools, but they are expected to handle information only for the related business purpose.
You may request correction or deletion of personal information where applicable. You may also ask not to receive non-essential follow-up communication by contacting the project intake email listed on the contact page.
Please do not submit sensitive personal information, payment data, login credentials, confidential grid studies, or proprietary project files through the general inquiry form. If a deeper technical exchange is needed, request a suitable communication channel and confirm any confidentiality requirements first. The website may use basic operational logs to maintain security, diagnose errors, and understand aggregate page usage, but those records are not intended to replace direct project communication.